“Today most machinery available on the market is good but what differentiates a brand is the company itself and the level of service it delivers. Kemach JCB is the number one reason we stick to the brand, the service we receive from the team is truly extraordinary,” comments Natie Ferreira who, together with Marius Brink, co-owns BF Hire.
Natie and Marius have been dealing with Kemach JCB since 2016, when they stumbled upon a good deal on two new JCB 3CX TLBs. With the assistance of Kemach JCB they acquired both machines which led to the formation of BF Digger Hire.
BF Hire currently caters primarily to the agriculture and construction industries in the Western Cape region and Natie and Marius agree that Kemach JCB machines are famous for their quality, performance, reliability, efficiency and ergonomics. Natie is a particular fan of the efficiency of the 3CX TLB which is one of the best-selling TLBs on the markert. Equipped with the ‘Torque Lock’ Powershift gearbox option, the 3CX TLBs can travel up to 55km/h on the road.
Operator comfort and safety are among the first factors Natie and Marius take into account before buying a new machine they rate Kemach JCB machinery to be the best on the market.
Marius advises that when buying a new machine, the first thing a customer must consider is the quality of the aftersales service. “Bad service will turn even the best into a poor product. Fast and efficient aftersales service and maintenance are crucial to extending the lifespan of machines and reducing production standstill. Any downtime of a machine is costly to both us as well as to our customers. To minimise production losses, our machines are serviced over weekends and afterhours,” he adds.
Natie is impressed with the dedication shown by De Wet Pretorius, Branch Manager of Kemach JCB in Cape Town and his Service Manager, Jaco Brand. “Despite being situated approximately 120km from the Kemach JCB branch,
they send someone out immediately whenever we require assistance.
Consequently, the downtime of our fleet is kept to an absolute minimum. Not only is their commitment to our business a step above the rest but their parts supply and technical assistance is on a different level.”
De Wet Pretorius, Kemach Equipment, Tel: (011) 826 6710